Terms and conditions

The rooms are ready for you after 3pm. Please notify us in advance if you should arrive after 8pm, otherwise your reservation expires despite deposit.


On departure day we urge you to leave the room by 11am. Should you want to keep your room longer, we charge an extra €50 upon availability.


Offers & reservations:
Our offers are valid for two days; afterwards, changes in price may arise. If you accept an offer, we must conform the room availability. In fact, all bookings are only valid, if you receive a written booking conformation from us and we have registered your deposit.


The deposit via credit card (Master, Amex, Visa or Paypal) amounts to 30 % of the total price of your stay and confirms your booking. Deposits can be made as well via our website or via bank transfer: Sparkasse Bruneck - IBAN: IT30W0604558240000000884000 - SWIFT: CRBZIT2B070

The balance due has to be paid on arrival.


Pay by cash:
Please note that according to Italian law we can accept cash payments with a maximum of € 1,999.90


Cancellations need to be communicated in writing and are only valid with a written response and confirmation from our side. There is no right of withdrawal within the meaning of the Consumer Protection Code. However, without cancellation insurance, we grant the following cancellation fees according to our booking conditions (according to the general terms and conditions for the hotel industry):


Cancellations are free up to 30 days before arrival; otherwise the following cancellation fees apply:

  • From 29 days until 14 days before arrival: 80 % of the booking price
  • From 13 days before arrival and for no-shows: 100 % of the booking price
  • When cancelling packages/offers/early booking discountspackage deals, we always charge 100% of the total price


Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code). Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council. Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:


Cancellation Insurance:
You can take up a cancellation insurance directly when booking. The amount depends on the total price of your holiday and can be transferred together with the deposit. Find here further information about our travel cancellation insurance: Schönblick Travel Insurance.



In this still exceptional time, a travel cancellation insurance is particularly recommended. You can find out reading the list of our travel insurance partner, which cancellation and travel interruption cases are contained in detail.



Last Minute and Package Deals:

In case of early departure or late arrival or in case of cancellation of the last-minute or package deal, we charge the total price (100%).


No discounts during the main season:
All kinds of discounts and special offers are excluded during the main seasons such as Christmas, carnival and mid-August.


Single Room Surcharge:
+€20 per day; when using a double room as a single room the surcharge amounts to +50% of the respective category.


Room with Breakfast:
-€10 per person per day off the price of the respective category; skipped meals cannot be deducted or claimed for in form of lunch packages.


Change your booking into ¾ board on site:
+€35 per person and day.


are not allowed, sorry!


Tourist Tax:
The communal tourist tax of €2.10 per person (over 14 years) per day is paid on site and needs to be added to the above prices.