Enjoy your holidays, totally safe
COVID-19 information for your stay

Staying optimistic, being careful and taking into account all the necessary safety measures: With these principles, we will face the extraordinary situation for the upcoming winter season. At the same time, we do our utmost to offer you the usual well-being service to the full extent. So that you will spend a precious holiday time in our hotel in a pleasant and secure way!

 

All the important COVID-19 information at a glance

 

Arriving & well-feeling

  • To make you feel totally safe, we ventilate, clean and disinfect all premises in our hotel according to the highest standards with highly effective and at the same time natural hygiene technologies.
  • Disinfectants for the hands are available in all rooms.
  • The entire staff wears a protection over mouth and nose.
  • Online check-in: If you check in at home already, you will just have to pick up your room keys at the reception.
  • Brochures, bar menus, newspapers, travel information and events are available via our digital information system for guests, retrieved from a QR code or link.

 

Enjoying & relaxing

  • In our spacious dining rooms, the distances between the tables can be kept without any problems.
  • Most of the dishes are served as usual at the table. Buffets are allowed too.
  • Our wellness area is open daily. Massages and beauty treatments are possible by appointment.
  • Wearing a protection over mouth and nose is not necessary in the SPA, if the mandatory safety distance is kept.
  • Please take note of the maximum number of persons in the sauna area, which is visibly displayed there.

 

Booking & travelling safely

  • Of courses, we adapt our booking and cancellation conditions to the current situation. In case of a lockdown, you can cancel your booking for free or choose alternative dates for your holidays.
  • In other cases, but also for each question or doubt you may have, just contact us directly. With tranquillity and mutual comprehension, we will find a satisfactory solution in each situation, for you and for us.
  • In this still exceptional time, a travel cancellation insurance is particularly recommended. You can find out reading the list of our travel insurance partner, which cancellation and travel interruption cases are contained in detail.

 

Entry of foreign guests

Detailed information about entering and an overview of the regulations for return trips in your home country are available here.

 

Further information about the current situation in South Tyrol is available on the following website

 

 

Let us take care of each other and follow some simple rules! We are confident that this winter will be a very special one for us and for you. That we can do, what we love to do: Allowing you to spend a wonderful holiday in our hotel. We are looking forward to you!